Alternative Learning Program ALPSS Support
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iPad Support
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Requesting an application or document

Category: Content and Media

Submitting your request Requests without a valid apps.apple.com or books.apple.com link will be denied. Repeated attempts to submit a request without the required information may result in a temporar...

Resetting your student's Apple account password

Category: Technical Support

Students may sometimes forget their password or passcode to their account. As a teacher, you have the ability to reset their passcode for them. To do so, open up the Classroom app on your iPad. In th...

Changing your Apple ID phone number

Category: Technical Support

If you've ever tried to sign in to your Apple ID but were asked for a two-factor authentication code, there's a slim chance that it was sent to a number you may not recognize. Here's how to fix it. Pr...

How can I clean my iPad's case?

Category: Frequently Asked Questions

Cases can be cleaned with soap and water. They are made of rubber and plastic. Here are the steps to cleaning your iPad. Remove the iPad from its case. Under warm water, rinse your case thoroughly. R...

Is my iPad constantly GPS tracked?

Category: Frequently Asked Questions

No. Only if your iPad is reported lost or stolen do we enable precise tracking. While we do not track the location of every iPad, your cellular carrier may have your location based on cellular coverag...

Configuring your iPad

Category: Technical Support

Sometimes, we may wipe an iPad and reset it to its default settings. In these cases, the iPad will need to be configured before it is used. Do not use proximity setup when configuring your iPad - the...

Connecting your iPad to Wi-Fi

Category: Technical Support

In rare circumstances, iPads can sometimes disconnect from Wi-Fi on their own or fall out of sync with our management system, thus causing the device to lose connection to the internet. Luckily, the f...

Where is the calculator app on my iPad?

Category: Frequently Asked Questions

The calculator app that you can find on your iPhone or Mac is not available on iPad. This is an Apple-related issue and we are unable to do anything about it.

Enrolling your MacBook

Category: Technical Support

Prerequisites Before beginning enrollment, please ensure that the following prerequisites are satisfied: MacBook is powered on and connected to the internet A backup has been made of your MacBook You...

Why is my app request taking a long time?

Category: Frequently Asked Questions

Individual app requests If you've requested an app for your class/school, do note that your request needs to be reviewed, tested, and vetted before it is deployed. Many factors can play into how long ...

Getting your iPad's phone number

Category: Technical Support

We may sometimes ask for your iPad's phone number to perform maintenance and updates with our carriers. Here's how to get it.

Enable automatic updates on iPads

Category: Technical Support

Updates are important. They keep your device up-to-date with the latest security fixes, and sometimes include new features or tweaks that enhance or improve the usability of the device. However, somet...