Resetting your student's Apple account password

Category: Technical Support

Students may sometimes forget their password or passcode to their account. As a teacher, you have the ability to reset their passcode for them. To do so, open up the Classroom app on your iPad. In th...

Changing your Apple ID phone number

Category: Technical Support

If you've ever tried to sign in to your Apple ID but were asked for a two-factor authentication code, there's a slim chance that it was sent to a number you may not recognize. Here's how to fix it. Pr...

Requesting an application or document

Category: Content and Media

Submitting your request Requests without a valid apps.apple.com or books.apple.com link will be denied. Repeated attempts to submit a request without the required information may result in a temporar...

Is my iPad constantly GPS tracked?

Category: Frequently Asked Questions

No. Only if your iPad is reported lost or stolen do we enable precise tracking. While we do not track the location of every iPad, your cellular carrier may have your location based on cellular coverag...

How can I clean my iPad's case?

Category: Frequently Asked Questions

Cases can be cleaned with soap and water. They are made of rubber and plastic. Here are the steps to cleaning your iPad. Remove the iPad from its case. Under warm water, rinse your case thoroughly. R...

Configuring your iPad

Category: Technical Support

Sometimes, we may wipe an iPad and reset it to its default settings. In these cases, the iPad will need to be configured before it is used. Do not use proximity setup when configuring your iPad - the...